A long time client of ours, FermobUSA, called us and told us they needed a more advanced email solution. Our brains really went into overdrive. The current POP3 based email schema was just not cutting if for them any more. They had five people all responsible for interacting with customers from one email address. The problem was even though they all had the outlook clients setup to pull the emails from the server they had no way of knowing who, when, or how the customer was responded to. This required that they constantly had to review all emails sent and received during they day to make sure that nothing dropped through the cracks. We dealt with a very similar issue in the past, and found a solution that worked really well for us. . .
Tags: Email, Hosted Exchange
